Before you purchase
LosslessAI values customers and commits itself to provide superb product experience all the time.
All LosslessAI software offers a free trial version. Customers can free download the trial versions of products on our website and try them before deciding to purchase. Please be careful not to purchase the wrong product.
NOTE: Please purchase our software from the official site and authorized resellers. Some sellers on Amazon and eBay are NOT authorized who might sell you unusable license key. To protect your right, please contact us for confirmation.
Money Back Guarantee LosslessAI provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you contact our support team for help first with detailed problem description.
Money Back Guarantee 
LosslessAI provides refunds within 30 days of product purchase. We'll hold the 30-day money back guarantee if our products cannot normally work with error or bug and we cannot solve it within an acceptable period of time or provide a temporary solution. Sometimes the software doesn't work well due to improper operations. We strongly suggest you Accepted Circumstances of Refund
Under the conditions below, LosslessAI can provide refunds within the Money Back Guarantee period.
NOTE: If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given.
Non-technical Circumstances
Non-technical Circumstances- In the event of purchase of a "wrong product", generally, LosslessAI will assist customer to exchange it for the right product from our website.
- In the case of duplicate purchase of the same product or purchasing two products with similar functions, LosslessAI can refund one of them or exchange one program for another LosslessAI product which the customer likes.
- Refund request claiming not receiving the registration code within 24 hours after completing the order. In this case, LosslessAI will help customer retrieve the registration code immediately after knowing the issue. Supposing that the support team doesn't give a timely response, LosslessAI will issue refund if the customer indeed doesn't need the product any more.
- Purchase of the quantity of one product by mistake. Customer can exchange some of them for other LosslessAI products or get refunds of some of them.
Technical Circumstances
Please explain the problem of purchased product in detail, LosslessAI's tech support will try their best to provide solutions ASAP (sometimes it might take longer to get a reply from the support team if the quantifies of emails they receive is huge on that day. But a reply within 24 hours is guaranteed). If the purchased product indeed does not function properly together with an error or bug indication and the customer doesn't want to wait for a future upgrade, LosslessAI will refund the purchased product.
Once a refund is made, the corresponding license will be immediately disabled.
As for the download version, please uninstall the software and delete it from your computer.
As for the disc version, please distory the disc and uninstall the software from your computer.
Circumstances of No Refund
Please be aware that, in general, LosslessAI does not refund or exchange products in the following circumstances with products featuring an up to 30-day Money Back Guarantee.
Non-technical Circumstances
Non-technical Circumstances- Refund request for no particular reason. Refund request for a customer's "change of mind" after purchase by simply saying "I do not like it" or "I do not want it" and refusing to elaborate will not be approved.
- LosslessAI can't provide a refund should a product fail to meet our customers' expectations because of a lack of understanding of the product functions or without free trial on their part. LosslessAI suggests customers to read the description of the product and try the free trial version before purchasing, so as to avoid improper purchase. However, customer can exchange the purchased product for the correct product within the guarantee period.
- A refund request for not receiving the registration code within 12 hours after the order has been completed. Under normal circumstances, LosslessAI's system will automatically send an e-mail containing the registration code to the e-mail address customer specified within 1 hour once the order is validated, but sometimes due to system malfunction, mail filter settings or your email service provider rejects emails from unknown senders. etc., the sending process can be delayed. In this case, customer can email the support team to retrieve the registration code. (Payment by bank transfer/check needs 2 to 3 business days until receiving registration information, so it is excluded from above.)
- Having purchased the "wrong product" but not exchanging it for the right product, and the purchased product's refund guarantee period has expired. A refund in this case will not be given. However, as a solution, LosslessAI can offer a special discount for the customer to purchase the right product.
If it's still in the purchased product's guarantee period, please uninstall the wrong product first, and then email us with the order information and the right product. LosslessAI will exchange the right one for the customer. - Refund request claiming purchasing the wrong product and having purchased the right product from another company.
- Refund request due to LosslessAI product price differences between different countries/regions or price differences between LosslessAI and other companies with similar products.
- Refund request due to a wrong email/delivery address provided by customer during purchasing. LosslessAI is able to fix the error for you in the database and sends you the license code.
Technical Circumstances
1. If there is a certain technical problem with the product, but the customer declines to provide detailed descriptions and information on the problem to the support team and refuses any solutions provided by LosslessConverter support team trying to troubleshoot. Or there is no problem of the product, but the product is not functioning properly due to the wrong operation or the problem of operating environment such as computer, LosslessAI will not refund the order.
2. A refund request for technical trouble cannot be granted on condition that the purchased software has been updated and the order has exceeded the refund money back guarantee period.